Unfair treatment/Zero support/Firing people for no reason
Pros
Work from home, provides equipments. If no options, desperately looking for a job to support family - give a try !
Cons
As previous reviewers recently mentioned(I hope they are my batch)so-called “training” was useless. The trainer, barely spoke English, took longer breaks, never been responsible to take much time to teach properly and just provided articles to read without explaining anything. Instead of showing us how to handle real customer calls. There was no hands-on practice, no mock calls, and no proper introduction to the tools we were expected to use. We were told our hands-on training would begin on a specific date, but suddenly, with no explanation, it was preponed. On the first day meeting of ICU , it was full of how you are going to be terminated kind of instructions but no valuable information about how the training would be/ how to improve or how it benefits us career wise. Worse, after just three days on the ICU/nesting, I was terminated without any feedback, coaching, or explanation. I had already informed my management that I was struggling with the tools and adjusting to the system, but no one responded. Thrown Into Chaos Without Support • First week, first day on the job, and I was forced to take back-to-back calls for Rogers and Fido without any time to process the tools between calls. • The tools we used Maestro and call tracking tools required time to understand, but instead of helping, they punished employees for struggling. • I requested a performance review since I was put into a completely different program without training, but there was no response from management. • My team lead didn’t give a proper stats review or feedback(which they were supposed to from day 1 of on job training)and then out of nowhere, I received a warning and was terminated—without any prior coaching or performance stats on my provided tracking platform. Unfair & Inhumane Treatment This suspension was completely unjustified. I was relying on this job to support my two children, and the way they handled this was not just unfair—it was cruel. I know many others faced the same situation. The management did not care, and HR completely ignored my concerns. I hope Tech Mahindra will reconsider their training process and actually support their employees instead of setting them up for failure. No one deserves to go through this. This was the worst work experience of my life. I am now stranded and I am writing this to higher officials to seek better help but let’s see. I was fired, this company takes all the blame of destroying my career , my hope in life, destroying my family as I was depended for this job to support my family.