Pros
One of the best reasons to work for THD is that it is a staple industry that will only continue to see further long term growth, if the company is managed properly, since people will always need housing and there will always be a demand for home repair maintenance and updating. Also, that it is a well- known company and i believe, for the most part, a well-liked company, even with the problem issues that the company continues to struggle with. What company doesn't have issues at one time or another. If corporate is sharpened enough to remain ahead of the curve, minimizing any further negative pitfalls, it could easily return to and maintain it's previous reputation for customer service and market standing, being THE BEST place to shop for your home needs.
Cons
Some of the negatives i experienced when i worked for this company are that they did NOT hire the most competent and qualified people that they could, they put people in positions they are not "suited" for. Management needs be more pro-active in commending employees for a job well done and be more "hands on" supportive of serving customers and heading off potentially ugly issues, and certainly be more knowledgeable of how to operate store systems. Handing out badges, paper certificates, and occasional prizes here and there because it's a requirement to meet a certain quota of awards is not fair to everyone. But, giving better raises more often, when they are warranted seems like a better way of rewarding and motivating associates. So, in brief, store management was not the greatest. Their work scheduling structure and format is totally horrid/ unhealthy, and makes it nearly impossible to have any kind of normal family or personal life.