The Home Depot reviews

It's a very tough place to work. It's physically demanding, and emotionally draining. Customers are still used to "old" Home Depot and have very high expectations of their shopping experience. We simply don't provide that level of customer service anymore. There are fewer associates on the floor, so you provide the service you can, as quickly as you can. The customers who expect a "personal shopper" who will walk them around the store, cut their lumber, and explain how to build a deck tend to go away disappointed.

people not being held accountable, workers work harder as the slackers continue to steal time from the company.