The Trevor Project reviews

The organization underwent very fast growth in a very short amount of time, moving from a $1.2MM budget to a $5MM within a matter of months. Offices were added, changes to the staff and Board structures happened, policies and procedures were added, staff grew by 3x the size, the volunteer base grew by 3x. It was chaos, and not everyone is cut out for that kind of change, or can see the forest for the trees. (Hence some of the reviews.) The organization is in a much more stable place for employees, although there is still room for improvement. However, there have been several internal hires and promotions, and much of the upside-down change seems to be in the past. That said, there is almost no one left to provide internal history to the nearly 100% new staff and volunteers. That lack of memory affects Trevor's interactions with donors, volunteers, peer organizations, and the public. The organization is bound to repeat history, basically because it doesn't know its own.