Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at The UPS Store?

52% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.5 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (564) , Store Associate (183) , Manager (155) , Store Manager (154) , Associate (152) , Customer Service Representative (130) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Great for students that are busy and want to work flexible hours" ((in 177 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 112 reviews)); "Great people that you work with and very flexible with time" ((in 100 reviews)); "Flexible schedule, casual, store owners can become friends" ((in 77 reviews)); "flexible schedule and work hours" ((in 65 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 214 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 99 reviews)); "Poor Training (mainly have to teach yourself through trial and error)" ((in 28 reviews)); "The salary is low and moving up is limited." ((in 27 reviews)); "Low staff and it gets busy on the holidays." ((in 20 reviews))

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The UPS Store

Part of UPS

The UPS Store reviews

3.5

52% would recommend to a friend

(3,144 total reviews)

Tim Davis

48% approve of CEO

45% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.2

Culture & values

3.0

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,144 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Manufactura industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Aug 6, 2023

Not all owners are good or fair

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good opportunity for learning to work with customers, especially the difficult ones. For those who want to learn packing, printing, or document creation it's a good job. Too few employees lately don't seem interested.

Cons

Several of the younger employees (in their 20's) not all don't want to learn the job. My hands are tied because the owner plays favorites & allows them to do as they please. This has gone on for a while & I'm tired of having a lot of responsibility with little power. That's why I'm looking for another job.

3.0

Jul 31, 2023

Only for Entry Level Graphic Designer

Print specialist

Recommend

CEO approval

Business Outlook

Pros

-Great for the experience and getting your foot wet.

Cons

-Having to work in multiple roles. Hired as a salesperson and packaging before the bosses actually think you are ready to work in print. Otherwise you will remain as is. -Pay is just below average to be wearing different hats.

1.0

Jun 11, 2023

Not the same

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

I worked for an prior employer who owned the the store I was working at… every thing was great customer come in and loved our service.the customer makes my day every time

Cons

There is a new owner and now customers can’t stand to come in the store, unless they really have to.. the new owner raised all the prices… for notaries they charges a convenience fee for every Notary they do… they are trying to add a fee on the PMB which I believe is illegal , as well as the notary having an convenience fee. Also the owner is using other people book to do notaries without asking certification.. not asking ppl for IDENTIFICATION to ship packages or taking anything for notary. All of this just to get more money out of people and then tell you with a straight face its the ups policy now.. also they refuse to hire another kind but their own.

Viewing 49 - 51 of 3,144 Reviews

Jobs at The UPS Store

Shipping Center Assoicate

Customer Service Associate