Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at The UPS Store?

52% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.5 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (564) , Store Associate (183) , Manager (155) , Store Manager (154) , Associate (152) , Customer Service Representative (130) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Great for students that are busy and want to work flexible hours" ((in 182 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 107 reviews)); "Great people that you work with and very flexible with time" ((in 103 reviews)); "flexible schedule and work hours" ((in 73 reviews)); "Nice people to work with, flexible schedule and easy work" ((in 70 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 216 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 100 reviews)); "No room for advancement after manager" ((in 32 reviews)); "You'll be alone in the store with no training." ((in 24 reviews)); "salary is low and lots of works" ((in 23 reviews))

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The UPS Store

Part of UPS

The UPS Store reviews

3.5

52% would recommend to a friend

(3,145 total reviews)

Tim Davis

48% approve of CEO

45% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.2

Culture & values

3.0

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,145 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Manufactura industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

May 23, 2022

Great before new owners

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Owner eles was amazing. Did an amazing job

Cons

New owners weren't so great. They brought in they're own people and wanted to get rid of the current staff.

4.0

Apr 17, 2022

Amazon returns, yikes

Sales associate

Recommend

CEO approval

Business Outlook

Pros

-Small family-like environment -shipping pre-packed packages is fun and easy -Pretty versatile job for a “retail store” -Became a notary public here

Cons

-Amazon returns. 80% of the customers are Amazon return-ees and these are not fun or pleasant. Most people don’t read instructions on how to package their Amazon returns and get really mad at you, the associate, if you inform them they need to have a box, label printed etc -Customers just seriously get mad all the time here. I’m not sure why, maybe because they felt like coming to the UPS store was a chore in the first place anyway? Constant complaints about the high cost of shipping, boxes, minimum print fee, whatever, it could be anything but it’s a consistent daily thing -No PTO or benefits

4.0

Mar 31, 2022

Good Place With a Fair Owner

Store manager

Recommend

CEO approval

Business Outlook

Pros

The work was steady, and we thrived in the first year of Covid.

Cons

Owner showed lots of mercy for the young folk, who missed about a day a week, often without warning, and the one time I made a mistake, after taking the company past $750,000 in sales in one year, he showed no grace. No missed days, announced half-days 4-6 months in advance, always showed up early, always stayed late, and boom, got the guillotine.

Viewing 58 - 60 of 3,145 Reviews

Jobs at The UPS Store

Shipping Center Assoicate

Customer Service Associate

The UPS Store Specialist