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The UPS Store

Part of UPS

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The UPS Store reviews

3.5

49% would recommend to a friend

(3,153 total reviews)
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Tim Davis

48% approve of CEO

45% positive business outlook

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,153 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Manufactura industry (3.5 stars).

Reviews by job title

3K reviews
5.0
Oct 15, 2025

Great place to work

Recommend
CEO approval
Business Outlook

Pros

1. Managers here are great. They treat you with respect and have great values. 2. Pretty easy job to do, everything can be learned within 1 week to a month. 3. Decent pay and it’s a good spot for people who are looking for something more substantial but still need to work to get by. 4. Managers have lots of connections with other people and companies so it’s good for networking.

Cons

1. Each store is franchised, so you might not have the same experience as I did when it comes to the managers and co-workers. 2. Since the stores are franchised, not every place has the same rules and practices, therefore customers tend to get angry at you if they’re used to doing something at one store, but can’t at yours. 3. We’re not officially UPS itself, we just work with them. A lot of angry customers will come to you expecting you to fix things that are out of your control, especially if they never happened at your store.

2.0
Oct 13, 2025

Discretion

Recommend
CEO approval
Business Outlook

Pros

offers a fast-paced environment that keeps employees engaged and encourages quick thinking. With opportunities for physical activity throughout the day, team members can maintain a healthy lifestyle, while the scheduling provides some flexibility, it occasionally leads to adjustments that create unexpected opportunities, helping team members develop their adaptability and problem-solving skills in a dynamic workplace.

Cons

The company experiences high turnover and lacks medical and dental benefits for associates, with employees primarily communicating with the General Manager due to the absence of an HR department. Additionally, there have been instances of discrimination that were not addressed, as the individuals involved were not terminated after multiple occurrences.

Viewing 115 - 117 of 3,153 Reviews

Glassdoor has 3,239 The UPS Store reviews submitted anonymously by The UPS Store employees. Read employee reviews and ratings on Glassdoor to decide if The UPS Store is right for you.