Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The UPS Store?

50% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.5 out of 5 for work life balance, 3.2 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (566) , Store Associate (183) , Associate (155) , Manager (155) , Store Manager (154) , Customer Service Representative (131) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Flexible Hours and easy to learn" ((in 164 reviews)); "Great people that you work with and very flexible with time" ((in 108 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 107 reviews)); "amazing coworkers and employees as well as flexible scheduling" ((in 76 reviews)); "Flexible Schedule and easy to learn" ((in 66 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 220 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 104 reviews)); "salary is low and lots of works" ((in 26 reviews)); "You'll be alone in the store with no training." ((in 25 reviews)); "Low staff and it gets busy on the holidays." ((in 20 reviews))

What are the top reviewed The UPS Store locations?

Ciudad de México , Nezahualcoyotl

The UPS Store reviews

3.5

50% would recommend to a friend

(3,154 total reviews)

Tim Davis

48% approve of CEO

46% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,154 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Manufactura industry (3.5 stars).

Reviews by job title

3K reviews

4.0

Nov 27, 2017

Franchised Center Manager's Experience

Center manager

Recommend

CEO approval

Business Outlook

Pros

Great customer service training. Rewarding experiences with small business owners. Wealth of acquirable skills. Community-based business.

Cons

It's all about who you work for and what they're willing to do for you in return for what you give them. Difficult to overcome some customers' objections to fixed pricing. Lots of responsibility. Can become stagnant in personal growth.

4.0

Nov 15, 2017

graphic designer

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nice people, okay pay, and benefits

Cons

I had to take care of packages and the register. I was hired to be a graphic designer, not a store clerk

3.0

Nov 1, 2017

Overall an Okay Experience

Sales associate

Recommend

CEO approval

Business Outlook

Pros

I loved my manager and work team! In a busy environment having a good team is what keeps you sane. I loved the challenge of constantly learning new things. This job requires a lot of knowledge since the stores offer such a wide variety of services. If something doesn't come up very often you may need to re-learn it when you do it again months later. I liked that because there was always a new challenge and opportunity to learn.

Cons

The UPS Store is a franchise, therefore is separate from UPS corporate. Customers don't know or understand this and as the associate you must listen to angry customer complaints regarding issues that are outside of your control constantly.

Viewing 127 - 129 of 3,154 Reviews

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The UPS Store reviews

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Franchised Center Manager's Experience

graphic designer

Overall an Okay Experience

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