Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has been stable over the past 12 months.

How satisfied are employees working at The UPS Store?

50% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.5 out of 5 for work life balance, 3.2 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (566) , Store Associate (183) , Associate (155) , Manager (155) , Store Manager (154) , Customer Service Representative (131) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Great for students that are busy and want to work flexible hours" ((in 176 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 108 reviews)); "Great people that you work with and very flexible with time" ((in 107 reviews)); "Good People and flexible scheduling" ((in 74 reviews)); "Flexible Schedule and easy to learn" ((in 71 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 220 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 101 reviews)); "You'll be alone in the store with no training." ((in 25 reviews)); "salary is low and lots of works" ((in 24 reviews)); "Low staff and it gets busy on the holidays." ((in 21 reviews))

What are the top reviewed The UPS Store locations?

Ciudad de México , Nezahualcoyotl

The UPS Store reviews

3.5

50% would recommend to a friend

(3,154 total reviews)

Tim Davis

48% approve of CEO

46% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,154 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Manufactura industry (3.5 stars).

Reviews by job title

3K reviews

3.0

Apr 24, 2025

meh

Sales associate

Recommend

CEO approval

Business Outlook

Pros

its ok if the owners are good people

Cons

angry customers alll the time

4.0

Apr 23, 2025

Good place to start your career

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

You get to learn various functions - customer support, account managment, customs clearance etc.

Cons

Can get hetcic at times - especially during peak shipping season (Christmas / New year)

4.0

Apr 21, 2025

Great place to build customer service skills

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Supportive team and management, flexible hours, fast-paced environment keeps you engaged, good place to gain experience, and fair treatment of employees.

Cons

Physically demanding at times, especially during peak hours, limited growth opportunities for part-time staff, repetitive tasks, occasional understaffing, and pressure to upsell services.

Viewing 211 - 213 of 3,154 Reviews

Jobs at The UPS Store

Mailroom Associate - The UPS Stores

Shipping Center Assoicate

Full-Time Center Associate #7849

Full-Time Center Associate 5455

The UPS Store

The UPS Store reviews

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Ratings by demographic groups

Reviews by job title

meh

Good place to start your career

Great place to build customer service skills

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