Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has been stable over the past 12 months.

How satisfied are employees working at The UPS Store?

50% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.5 out of 5 for work life balance, 3.2 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (567) , Store Associate (183) , Associate (155) , Manager (155) , Store Manager (154) , Customer Service Representative (131) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Great for students that are busy and want to work flexible hours" ((in 176 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 108 reviews)); "Great people that you work with and very flexible with time" ((in 107 reviews)); "Good People and flexible scheduling" ((in 74 reviews)); "Flexible Schedule and easy to learn" ((in 71 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 220 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 101 reviews)); "You'll be alone in the store with no training." ((in 25 reviews)); "salary is low and lots of works" ((in 24 reviews)); "Low staff and it gets busy on the holidays." ((in 21 reviews))

What are the top reviewed The UPS Store locations?

Ciudad de México , Nezahualcoyotl

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The UPS Store

Part of UPS

The UPS Store reviews

3.5

50% would recommend to a friend

(3,155 total reviews)

Tim Davis

48% approve of CEO

46% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.2

Culture & values

3.0

Senior management

2.6

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,155 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Manufactura industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Apr 11, 2025

Its Okay

Sales associate

Recommend

CEO approval

Business Outlook

Pros

You get plenty of hours, and I would consider going back.

Cons

Pay is okay if you put in the hours, most checks had overtime. The company is so small that mainly everyone works every day. So even if you are a part-time employee be prepared to work full time hours. Gossip and drama are bound to happen in such a close space, keep to yourself, do your job and you will be fine. Lunch breaks are provided.....sorta. A lunch break at this location looks like staying clocked in, and standing at the packing table quickly eating and often stopping to go helo customers, regardless of the amount of hours worked that day. I have worked sick also because of lack of staff.

3.0

Apr 10, 2025

Review

Associate

Recommend

CEO approval

Business Outlook

Pros

It is an easy job and not too complex

Cons

Customers can be annoying at times

3.0

Apr 9, 2025

it's okay

Store associate

Recommend

CEO approval

Business Outlook

Pros

• clean & organized • got 3 raises within a few months • commissions add up • recurring customers were often nice • store owner defends employees against abusive customers • opportunity to become a notary (paid for with exceptions)

Cons

• single-coverage during busy hours (sometimes had customers waiting in line over 20 minutes creating a stressful environment for everyone involved) • very entitled and rude customers in a wealthier part of los angeles • since it's a franchise, the overall atmosphere depends on the store owner... - the store owner & manager were in a relationship so it was uncomfortable sometimes • always worked weekends without many exceptions. the work schedule was never flexible because the store owner decides it • manager made a few racist and xenophobic remarks • bad communication, immature and unprofessional at times • honestly kind of a boring, dead end job. no room for growth • no benefits

Viewing 223 - 225 of 3,155 Reviews

Jobs at The UPS Store

Shipping Center Assoicate

Customer Service Associate

Retail Sales Associate

Part-Time Center Associate 7346

Estados Unidos

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