UL TS was created after the acquisition of a small Dutch company, but they act and believe that they acquired UL. They treat the other divisions/people with no respect and have managed to alienate almost everyone in the company, from dept heads to the front desk and cleaning crew.
They do not understand American business or politics in the Silicon Valley, or the US in general. They still believe in the Don Draper model of how to get business and impress customers. They are unwilling or unable to accept and learn how to conduct business in the US.
They are very discriminatory of the employees based on nationality. There is a reason Americans don't last and everyone from entire sales departments to the head of North America can't last more than several months. They will provide anything for their select group of nationalities (i.e. Dutch) from down payments on houses, to green cards (just in case they need to stay in the US), to literally years of housing, cars and per-Diem for foreign nationals.
They will provide "training" in the form of two days of power-point slides and then send you to the customer site as an 'expert' in transactions. Any real technical knowledge and expertise is in the Netherlands and so there is a 24 hour turnaround to have any question answered, if it's answered at all. Those who do have any real knowledge and experience will guard their knowledge fiercely. Unless you are part of the 'in crowd" you will be left out on your own to explain to customers that you can't get responses to questions and will be blamed.
Basically they are used to the European model where customers had no choice but to deal with them so they treated them like crap and charge a fortune.
