Uline reviews

3.6

64% would recommend to a friend

(1,537 total reviews)
avatar

Dick Uihlein

73% approve of CEO

69% positive business outlook

Uline has an employee rating of 3.6 out of 5 stars, based on 1,537 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Uline employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
5.0
Nov 15, 2017

Company in Growth Mode!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Uline is a fantastic company to work for with a strong culture and unlimited future. Management is very transparent with the way the company is performing. As a strong North American, family-owned company, Uline is a company that you are proud to work for. The work/life balance may not come in the form of working from home but you can be sure that at the end of the day you will not feel the strain or pressure to work through the night. -Fully vested in 401K after 30 days -Great benefit plan -Competitive pay -High-performance workplace culture -Transparent owners -Low turnover -Opportunities to volunteer -Happy employees -Owners focus on growth of business and are heavily invested in their employee's success -First generation owners -Double digit growth, annually -Open door management style -Free personal trainers on site -Free haircuts -Reasonably priced massages -Miles of walking and running paths -Lunch & Learns focused on topics of interest

Cons

Tough to get in. Once you are in you tend to stay.

avatar
Uline Response
8y
Thank you for your feedback. We are happy you’ve had a great experience here. At Uline, we invest in the company’s success as well as our employees’ success. This includes providing great benefits, unique perks and competitive pay. Plus, our multiple bonus structures ensure all employee contributions are valued. We take pride in our turnover being well below industry average. Just this past year, 50% of our non-entry level roles were filled internally through promotions or lateral moves. It’s true; Uline does have a thorough screening process which contributes greatly to our success. Every company has its own special culture. At Uline, we strive to find the best candidates possible that will adapt well to our culture, and more importantly, make sure our culture is a great fit for them. We want all our employees to be happy here. That means making sure we offer jobs to those we believe will thrive and have a long, successful career at Uline. Thank you again. We appreciate the time you’ve taken to leave your review.
1.0
Jun 12, 2017

Talent is Squandered

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay-scale for most positions is above-average. The buildings are kept spotless, and there is a very nice gym complete with personal trainers at the corporate office. Customer Service is very important to them, and Uline far exceeds any other company I've seen in this area. There are some cases of unsatisfied customers, but that's going to happen in a company this size.

Cons

Uline touts that it is more difficult to get hired than it is to get into Harvard. This is not even close to accurate. They base this on how many people are hired compared to how many people they interview, which is fine until you realize that they will pretty much give a first interview to anyone who applies. They actually do a great job of hiring qualified and talented people for the most part, but that's where the problems begin. Highly-paid, highly-talented professional people are hired, and from the day you walk through the door you are essentially told that the rest of the professional world is wrong, forget everything you know, and we do things the "Uline" way. What is the "Uline" way? Take everything you know, and have learned about industry-standards, User Experience, Design, Process, Typography, and everything else you can think of and throw it out the window. What you need to understand to survive at Uline is that your customer is not the people making the $5 billion of purchases. Your customer is Liz Uihlein. Just Google her, and you'll understand. From the moment you start with Uline, they sell you the story that they started this company in their basement after her husband lost his job, and they built it into this huge company. That's true. What they fail to mention is that her husband is direct heir to the Schlitz Brewing fortune, and he actually quit his job because he didn't like his boss. I give them credit for growing the business, but the old adage of "It takes money to make money" certainly applies. It's a cult-like environment. People shuffle through the halls, too scared to acknowledge each other for fear that one of the many spies will notice something and run to HR to put you on a naughty-list. Beware of HR at Uline. They do not work for you, and are not working with your interest in mind. Yes, you read that correctly. There are spies. There's a lot of great management who's ideas are immediately squashed because "That's not what Liz wants." Loyalty to Liz is rewarded far more than talent or great ideas. You learn quickly that the 700 page catalog that no one wants continues to take 90% of the resources despite dismal performance. The company is a bad parody of a professional corporate environment. You are not trusted. You are treated as a child. Even salaried employees clock in and out, and if you leave 5 minutes early be prepared for an email in the morning. You are expected to show up on Saturdays because Liz might be there. Your monitor on your desk must be at 45° and your desk spotless or you will get a cubicle violation. I can't stress this point enough. As an employee, you are treated as an untrustworthy child. You are watched. While there are certainly great managers, there are a ton of terrible managers. These managers have attained their positions by the strategic positioning of their lips. I guess that can be said for a large part of Corporate America though. Bottom line: If you looked at Uline and said to yourself "There's a lot of good here, they just need some help in some areas." Don't bother. You will not change Uline. Liz would rather drive her company into the ground than admit she could be wrong.

1.0
May 25, 2020
Recommend
CEO approval
Business Outlook

Pros

The building is beautiful, we have a cafeteria with delicious food, a large gym with trainers, outdoor walking paths, good pay, excellent benefits.

Cons

Uline has always been reactive instead of proactive. For example: They wait until a building is way over capacity before they build a new one that's just barely bigger.....and they run out of room again in a year. They still run our systems using AS-400 for God sake. It's so old, schools no longer teach this type of programming to students, so anyone who was trained how to program it is older (no offense) and dying off. Literally - we had one of our programmers pass away earlier this year and we have a really hard time hiring people to work with this system because they just don't exist. They say they're working on getting us a newer system, but its taking them forever. How is it that over the years Uline still hasn't learned from their mistakes? They're so behind the times. Liz Uihlein still wants to send out mass amounts of paper catalogs even though most customers shop online. And when one of those customers asks to be removed from our mailing list do you know what happens? We usually don't remove them. That's right! We tell them that we'll do it, but it's common practice not to. Liz requires women to wear panty hose half the year. How old fashioned is that? And don't get me wrong. That's not my major complaint here but it shows just how out of touch with current times there are. Just like covid-19. Just because Liz feels covid-19 has been "over-hyped", "a huge disruption" and "not as rampant as the press would have you make it" (all her words) doesn't mean we all feel that way. Most of us are scared. Some of us live with immune-compromised people. There's people with newborns or elderly parents or grandparents living with them who are high risk. Even though most people recover from the disease, we're still learning about what it does to the body long term: it damages the lungs permanently, can cause blood clots, liver damage, heart damage, you get the idea. Many have felt tremendous relief being able to work from home. And even though the corporate office has been shut down for 9 weeks with only minimal people in the building, we still ended up with 2 employees contracting covid-19 last week while in the office. And you think its a good idea to bring us all back in the office right now?

avatar
Uline Response
5y
The health and safety of Uline employees continues to be our top priority. Uline has instituted numerous changes to normal operating policies to respond to COVID-19, including additional deep cleaning, implementing social distancing practices and paid leave for any employee who has contracted COVID-19 until released by a doctor. Uline will continue to evaluate and adjust policies to adapt to the changing needs of employees. Thank you for sharing your feedback.
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