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      Verizon

      Engaged Employer

      Verizon Customer Service Representative/Tech Support Representative reviews

      2.1

      6% would recommend to a friend

      (6 total reviews)
      avatar

      Dan Schulman

      Not enough data to show CEO approval

      2% positive business outlook

      Ratings by category

      4.0

      Compensation and benefits

      3.1

      Diversity & inclusion

      2.2

      Culture & values

      2.2

      Work/Life balance

      2.2

      Career opportunities

      1.2

      Senior management

      Ratings by demographic groups

      Reviews by job title

      6 reviews
      2.0
      Apr 4, 2024

      No real loyalty and proceed with caution

      Customer service representative - tech support
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company does offer some great benefits: health insurance, 401k match, dental, stocks awarded and an annual bonus

      Cons

      They’ve created an employee detractor environment. They care more about vendor reps than they do internal reps — they’ve made it more clear recently. They also recently did big layoffs (which I’m sure you’ve read). Jobs even if tech support focus more on the sales aspect instead of doing the actual job. Leadership doesn’t care ever since this new CEO took over. It’s about saving the company as much money as possible or making them money but having customers add more to their monthly bill each month.

      avatar
      Verizon Response
      2y
      Thank you for sharing your feedback with us. We pride ourselves on our stellar benefits, but we also want to ensure that our employees have an overall positive experience while working with us. We appreciate you taking the time to share your review, and will use your insights in order to improve.
      1.0
      Jul 18, 2022

      Na

      Customer service representative - tech support
      Recommend
      CEO approval
      Business Outlook

      Pros

      A job if you want Good benefits

      Cons

      It was a terrible working environment

      avatar
      Verizon Response
      3y
      Hi, thank you for your review. We appreciate you taking the time to share your candid feedback with us.
      Viewing 1 - 3 of 6 Reviews
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