1.0
May 30, 2010
A once great company that has declined to a sweat-shop
Current employee
Tampa, FL
Recommend
CEO approval
Business Outlook
Pros
The only reason I am still at VZW are for the pay and benefits. This is not so much a strength of the company as a weakness in the general economy.
Cons
We have gone from a culture of customer focus to one that is completely numbers driven. At the end of the call it does not really matter if you solved the customer's concern and did it with courtesy and quality. What matters is how long it took you, how many other calls you managed to take that day, how many of those calls were transfered (and no, the company doesn't bother to research whether the transfer was appropriate), and how many credits you give out. And no, they don't care if all your credits are valid either, just the $ amount at the end of the month.
