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      Verizon

      Engaged Employer

      Verizon reviews

      3.6

      61% would recommend to a friend

      (35,733 total reviews)
      avatar

      Dan Schulman

      24% approve of CEO

      44% positive business outlook

      Ratings by demographic groups

      Verizon has an employee rating of 3.6 out of 5 stars, based on 35,733 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Verizon employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Reviews by job title

      36K reviews
      4.0
      Apr 6, 2010

      Not for everyone

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -great health benefits -above average pay compared to competitors -401 match (up to 6%) -yearly bonus -market leader -quality training

      Cons

      -call center atmosphere not for everybody -must take 60+ calls a day which means your held to very very tight time restrictions. -every call scored is based on a "conversation roadmap" (loose scripting) and depending on who is grading your calls, they can make or break you. -must adhere to very strict guidelines with regards to saving customers from canceling service, retaining and adding lines of service, average handling time on calls, amount of time customers can be on hold, amount of transfers you initiate to other departments.

      2.0
      Apr 6, 2010

      Unsure of where the Company is headed

      Senior network engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Verizon is working to expand their managed portfolio at a much faster rate than competitors. Their automation tools are far superior as well.

      Cons

      There was no clear direction as to where the company is headed technologically or financially. The company continuously reorganizes which brings great uncertainty. It's restructured groups in the Philippines is not making much of an impact as they continue to cut. The company is now cutting into its money making arms which could potentially bring future success to its knees. Sr. Management is trying to formulate a plan but so far, the plan is simply to cut more people. The company lacks focus on developing quality, standardized, and marketable solutions because they're trying to impact the bottom line but in so doing, they've begun to undermine the entire process. I predict a brain-drain on the company in the upcoming months and years.

      3.0
      Apr 5, 2010

      Hours are terrible

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working here you get customers to come into your store and you control the outcome. Easy to sell and get compensated. Good work environment.

      Cons

      Terrible retail hours. Customers get on your nerves. Horrible management. Quotas change every month and is ALWAYS rising. Phones have to be sold with outrageous packages and you get written up if under acheiving. Never a real sense of current market trends to benefit customer and employee.

      Viewing 35236 - 35238 of 35,733 Reviews
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      ReviewsVerizon reviews

      Glassdoor has 38,074 Verizon reviews submitted anonymously by Verizon employees. Read employee reviews and ratings on Glassdoor to decide if Verizon is right for you.