Pros
• PTO is allotted upfront and prorated based on start date. • Comprehensive medical benefits are available. • 401(k) plan with employer matching incentives.
Cons
• Compensation is largely non-negotiable, with limited flexibility despite experience or performance. • Ongoing inconsistencies with PTO balances and accrual; issues often remain unresolved despite repeated escalation. • Scheduling commitments are not consistently honored, creating unpredictability. • Job readiness training is insufficient for the complexity of the role, requiring employees to self-teach critical functions. • Core systems and tools frequently malfunction, impacting productivity and customer experience. • Software platforms are unstable and often require repeated cache/cookie clearing or refreshes to function. • Heavy reliance on legacy systems that crash regularly, preventing technicians from performing basic job functions efficiently. • Internal tools and applications lack integration, increasing friction and time spent searching for accurate information. • Verizon-branded apparel is low quality and inconsistent, which does not align with the company’s premium brand image. • Good rewards and recognition program and incentives.
