Verizon reviews

3.6

62% would recommend to a friend

(35,688 total reviews)
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Dan Schulman

25% approve of CEO

45% positive business outlook

Verizon has an employee rating of 3.6 out of 5 stars, based on 35,688 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Verizon employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

36K reviews
1.0
Feb 16, 2011
Recommend
CEO approval
Business Outlook

Pros

-Great Benefits, half off service plans, yearly bonus, yearly raises -Great people to work with -Quarterly automatic career progression if you meet the qualifications

Cons

-Severe micro management, feels like high school being treated like a child, rules are set for everyone and no exceptions can be made for individuals. -Constantly piling on too many quality assurance requirements to be met on one call, there are now 32 things that MUST be done on each call for a leading score, and you can fail for almost no real justifiable reason. -Inconsistent policies and procedures, a lot of times nobody knows. -Unfair management, favorite players, inconsistent following of guidelines -Low pay compared to competition -High product pricing and plus selling is forced -Extremely inconsistent quality scoring criteria throughout management, you can fail your weekly QA for a silly silly thing like an icon on the phone you misnamed even if you followed their reqs for the call and pleased the customer. You are torn between pleasing the customer, and doing what you have to that will keep you employed. -Management emphasizes your negatives, constantly makes you worry about your job security, and you are never good enough. -Forced into doing projects you can not stand, I was thrown into Global "Support" and have never been able to get out of it. Despite my numerous complaints, and my goals. This isn't even necessary to have employess doing, it could all be automated online. There is no support, you are an order taker, and a pricing quoter, a repetitive robot. Very rarely will you ever get to actually solve a technical problem with a global customer. Also every Global customers are completely irrational and impossible to deal with reasonably. Your quality will most likely fail unless you have an understanding supervisor. Which is all about the luck of the draw with the shiftbid. -It doesn't matter how many performing months you have, you can be written up for one bad month. You're a number, and you produce numbers, and if those numbers ever decline slightly you become a target for irrational, unfair treatment. For example, I had 9 performing months before I had a developing month, I was written up and held back from my anticipated promotion I had been working hard for and 6 months for a written to fall off. Written warnings are handed out for any reason they feel like writing you up for. My reason was that I couldn't find a feature on a Motorola, my supervisor had to search for 25 minutes to figure out this information was in an e-mail from months ago and I should have known about it. Yeah, good reason to write up a perfect attending, 9 month performing, hard working tech and keep him from a promotion. -Shiftbids are inconsistent and come whenever the company feels like it. The schedules are awful, and you should expect to never be able to come to a compromise. Whatever ridiculous nonsense they can come up with that doesn't even fit in with the busy periods, you'll have to live with and sort your life around if you want to keep your job. At one point, they made schedules for my department and had no Sundays covered... not surprisingly you get a 35% differential for Sundays. I guess nobody works on Sundays in my department until the next shiftbid.

1.0
Feb 9, 2011
Recommend
CEO approval
Business Outlook

Pros

Good benefits - 401k matched 100% first day, health insurance benefits also from day one. Tuition assistance Overall market fair salary

Cons

Horrible feedback process Management is sink or swim My first 5 months there I received a review that only highlighted negative aspects and made it seem that I sat on the job for 5 months without doing anything. I quickly reached out to HR, it was the first time I had even seen what I was being evaluated on. Everything and anything that went wrong on my first project was blamed on me as a new hire even though I was there in my first month and I wasnt given time to address what happened!! Management provide feedback with no explantion or disscussion. Aside from that there was a restructuring of the department that also took place. Promotional growth is non existence - Mostly lateral. Very political environment.

2.0
May 8, 2010
Recommend
CEO approval
Business Outlook

Pros

Very promising company which offers great benefits. $8k per year towards schooling and no obligation to continue working at VZW when you graduate. Operates in an exciting industry and there is much potential. Good bonuses... for now. Somehow the company succeeds despite itself.

Cons

Where to start? Payscale is insulting. They pay 20% or more below market average and lie to your face about what that average is. They offer 2-3% yearly inflation adjustments like every other company in the US and use the spin buzz "merit raise" to make people feel like their work is appreciated. Really bust yourself and you might get an extra 1%, who knows. Want an actual raise? Get a new job. Literally, the only way to get even a tiny raise is to switch jobs. Unsurprisingly this results in people switching jobs every two years and no one really having any idea what is going on in their position. The company gives good bonuses which helps make up for low salaries, but every year our bonuses have been dropping... except for directors and above of course. They still get tons of money (LTI, I am looking at you). HR used to send out yearly surveys on employee satisfaction, up until 3 years ago when the results showed it had dropped like a rock. Seems like they took to the old addage of "If you don't like the answers then stop asking the questions" because that was the last real survey sent out. Now our yearly surveys are 3 laughable yes/no questions about if you work towards VZW goals every day. Their idea of career planning tools is a joke. While other companies offer defined career paths based on milestones and tenure that effectively seek out and develop talent, Verizon offers an online tool that lets you enter your qualifications and then sends the form to a black hole where no one will ever see it again. Talented people sit in the same positions and rot because they enjoy what they do but will not get promoted unless they switch to a new department. The culture of VZW is as mixed as sand in a bag. Since HR does not have any power, there is no single policy or culture inside the company. Each VP runs his group in different ways. Some employees may be allowed to work from home when necessary, have flex-hours, company cell-phones and be promoted within the group. Meanwhile, other employees in a different organization but similar responsibilities are not allowed to work off-site (except as unpaid overtime), need to pay for their own cell phone, and have no prospects for advancement. It really all depends on which desk you land up in. The wonderful aspect of this is that mixing employees that are satisfied with their jobs because they have fair bosses with those who are disatisfied because of fascist bosses breeds inter-company contempt the likes of which should never exist in a F500 company. Again, this company somehow succeeds despite itself.

Viewing 64 - 66 of 35,688 Reviews

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