Pros
-Great Benefits, half off service plans, yearly bonus, yearly raises -Great people to work with -Quarterly automatic career progression if you meet the qualifications
Cons
-Severe micro management, feels like high school being treated like a child, rules are set for everyone and no exceptions can be made for individuals. -Constantly piling on too many quality assurance requirements to be met on one call, there are now 32 things that MUST be done on each call for a leading score, and you can fail for almost no real justifiable reason. -Inconsistent policies and procedures, a lot of times nobody knows. -Unfair management, favorite players, inconsistent following of guidelines -Low pay compared to competition -High product pricing and plus selling is forced -Extremely inconsistent quality scoring criteria throughout management, you can fail your weekly QA for a silly silly thing like an icon on the phone you misnamed even if you followed their reqs for the call and pleased the customer. You are torn between pleasing the customer, and doing what you have to that will keep you employed. -Management emphasizes your negatives, constantly makes you worry about your job security, and you are never good enough. -Forced into doing projects you can not stand, I was thrown into Global "Support" and have never been able to get out of it. Despite my numerous complaints, and my goals. This isn't even necessary to have employess doing, it could all be automated online. There is no support, you are an order taker, and a pricing quoter, a repetitive robot. Very rarely will you ever get to actually solve a technical problem with a global customer. Also every Global customers are completely irrational and impossible to deal with reasonably. Your quality will most likely fail unless you have an understanding supervisor. Which is all about the luck of the draw with the shiftbid. -It doesn't matter how many performing months you have, you can be written up for one bad month. You're a number, and you produce numbers, and if those numbers ever decline slightly you become a target for irrational, unfair treatment. For example, I had 9 performing months before I had a developing month, I was written up and held back from my anticipated promotion I had been working hard for and 6 months for a written to fall off. Written warnings are handed out for any reason they feel like writing you up for. My reason was that I couldn't find a feature on a Motorola, my supervisor had to search for 25 minutes to figure out this information was in an e-mail from months ago and I should have known about it. Yeah, good reason to write up a perfect attending, 9 month performing, hard working tech and keep him from a promotion. -Shiftbids are inconsistent and come whenever the company feels like it. The schedules are awful, and you should expect to never be able to come to a compromise. Whatever ridiculous nonsense they can come up with that doesn't even fit in with the busy periods, you'll have to live with and sort your life around if you want to keep your job. At one point, they made schedules for my department and had no Sundays covered... not surprisingly you get a 35% differential for Sundays. I guess nobody works on Sundays in my department until the next shiftbid.