Verizon reviews

Verizon Wireless has been taking away most of its benefits during the last year. Health benefits with Verizon Wireless were especially good. In the past year however, it has gone from great to the worst of any company I have worked for. Verizon Wireless, at one time, was a company focused on customer service and rewarding it's employees with great benefits, bonuses and a decent wage. Sales reps have lost around $20,000 a year because Verizon has changed the structure of commissions, to be on the side of the company, not the reps or the customers. The company has created more fees (which some are under government scrutiny due to their questionable legality) then any other company in the field. We are taught to avoid conversations about fees that customers bring up. Verizon also has "fixed" the taxes in three states so the company can profit from them. (Also under legal scrutiny) Anyone in the retail division that is salaried, is no longer getting anything but "cost if living" increases. Which they call raises. Any new employees start with a base several thousand less then an employee that started even one year previously. Employees that make the company a lot of money are allowed to openly mislead customers. Even if the customers bring complaints to the manager, said employee will not even be talked to about the situation. I have seen employees assault their co-workers but not get in any kind of trouble. However, if someone is not especially profitable to the company, no matter how hard they work or give astounding customer service, will be fired if their manager has any sort of problem with them. This behavior is encouraged from the top down. There are currently several lawsuits against Verizon from current and past employees. I have also seen employees with medical problems abused regularly. A co-worker was fired for changing a customers plan which caused the customer overages. It was the wrong plan but mistakes like this happen fairly often but had never been a reason to terminate an employee. The employee just happened to be on medical leave, for a few weeks, right before this happened...there are plans for a lawsuit there too. There is a strong union for Verizon Communications, who owns a large stake in Verizon Wireless. However, Verizon Wireless closed an entire store in the Midwest for attempting to start a union for our company. (Also highly illegal) I am not one disgruntled employee. Almost every employee I work with, is openly looking for other employment. Including some retail managers. I have worked for Verizon Wireless many years. Due to timing, I do make a decent amount for somebody in my position. However, the cost of health insurance now, is unsustainable. There are literally hundreds of perks and benefits we had only a year ago but have lost over half in as much time. We hear of more being lost on almost a daily basis. If you are able to get a job outside of the retail division, you will be treated well and make good money. This division however, has become nightmare to work in. There are many good reviews for Verizon but most of them are over a year old. The company became so greedy virtually over night, that it is losing employees and customers faster then ever before.

Lousy Culture--long term employees are miserable Unrealistic Quotas Poor implementation of solutions Installation in-region by Union = Nightmare! could be done in half the time, but labor agreement is a hinderance Service management is a mess--due to outsourcing to Phillipines. Billing is a mess--resoltion also outsourced to Phillipines No commitment by management to fix customer problems--just want new revenue Poor Integration of Teremark New Sr. leadership (as of 2012) is too transactional focused. Former model was solution focused. Poor compensation for Professional Services ( Terremark services) On going layoffs are a standard way of running the business. Who gets chosen is as much a mystery as who doesn't.