Employees are not valued, get treated like a number
Pros
50% discount on cell service, pay is competitive, provided you keep up your stats you can transfer nearly anywhere in the country and people frequently do, generous educational reimbursement program.
Cons
Some supervisors are great and really act as an advocate for their employees but many supervisors are just there to play the numbers game and don't care about anything else. Internal policies are not clearly communicated and are inconsistently enforced. People who speak up about problems tend to get appeased with BS answers or targeted by management. The goals in the call center side are difficult to attain. You can get written up for stats after only a single bad month. 40% of your overall performance is based on customer opinion of you. One or two bad surveys in a single month can drop you below goal and open you up to corrective action and reps routinely get fired for this. The company is constantly changing policies in ways that negatively affect the customers and when you get a customer who is upset about it they say you "didn't position it right" so you end up acting as Verizon's P.R. department and putting your job on the line for it. Management has an overall feel of being dishonest and manipulative rather than being real leaders. People promoted to management are typically the ones who are quickest to tow the line and "get on board" with the corporate BS versus being true leaders. I have watched Verizon grow into an increasingly more greedy corporation and it frankly makes me uncomfortable to work there. Most of the employees who get fired are tenured employees who have high-pay and this gives the impression that the company targets those individuals to save money because it's cheaper to hire a new person at a lower pay than continue to pay a 10 year employee a large wage for the same work.
