Verizon Tech Support Representative reviews

3.3

69% would recommend to a friend

(79 total reviews)
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Dan Schulman

Not enough data to show CEO approval

67% positive business outlook

Tech Support Representative employees have rated Verizon with 3.3 out of 5 stars, based on 79 company reviews on Glassdoor. This indicates that most Tech Support Representative professionals have a good working experience there. Verizon is rated in line with the average (within 1 standard deviation) by Tech Support Representative professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

79 reviews
2.0
Apr 4, 2024
Recommend
CEO approval
Business Outlook

Pros

The company does offer some great benefits: health insurance, 401k match, dental, stocks awarded and an annual bonus

Cons

They’ve created an employee detractor environment. They care more about vendor reps than they do internal reps — they’ve made it more clear recently. They also recently did big layoffs (which I’m sure you’ve read). Jobs even if tech support focus more on the sales aspect instead of doing the actual job. Leadership doesn’t care ever since this new CEO took over. It’s about saving the company as much money as possible or making them money but having customers add more to their monthly bill each month.

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Verizon Response
2y
Thank you for sharing your feedback with us. We pride ourselves on our stellar benefits, but we also want to ensure that our employees have an overall positive experience while working with us. We appreciate you taking the time to share your review, and will use your insights in order to improve.
4.0
Mar 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits, pay was competitive at the time.

Cons

Outsourcing, layoffs, I didn’t feel valued after 9+ years of great performance.

3.0
Feb 21, 2024

Outsourcing

Recommend
CEO approval
Business Outlook

Pros

- Pay is great. - Team Leaders were very helpful

Cons

- Forced to shove products down customers throats even as a technical support person. This isn't so bad as of course you want to make money for the company. But in the end was becoming so bad the customers would explain that before they got to me someone that spoke broken English was holding them hostage on the call unless they agreed to add something to their account. - Sending more and more jobs overseas. A leader even went as far as telling the people getting let go that these "Global Partners" were happy to get paid $7 per hour and had no problems asking customers to buy more.

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Verizon Response
2y
Glad that you were able to take advantage of our stellar benefits programs while you were with Verizon. We'll be sure to take your additional feedback into consideration going forward. Thanks, Verizon Careers
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