Encompasses the worst aspects of a call center environment
Pros
+The facility itself (Chick-fil-a, Starbucks, cafeteria, gym, dentist, barbershop, etc. all on site). +PTO + Promotions from within The three weeks of classroom training is nice but it in no way prepares you for what actually happens on the call floor. You will learn a great deal about financial services in a short time. The department promotes from within, however you cannot transfer until after being with them for a year.
Cons
+Everything else. + Micromanagement + Verbally abusive customers that you're not allowed to hang up on + Never having two days off back to back + Impossible to request time off within a 5 month window. + Quality Assurance department will fail your calls over the most illogical things. + Lots of stress + High turnover Don't let the amenities on campus fool you, this is a call center job. You will be attached to your desk via headset taking one call after another for 8+ hours a day. A lot of people aren't cut out for this and if you've worked in one before then you know the deal. Every statistic is tracked and you cannot even get up to go to the bathroom without having to file an "exception" in the system. The calls can range from under a minute to 30-40 minutes based on the severity of the issue. Expect a healthy mix of angry customers and elderly folks that have no business having online banking in the first place. Plus, with all the public mishaps Wells Fargo has been dealing with recently you might as well be painting a giant bullseye on yourself. It becomes depressing seeing how easily people share their personal information and open themselves up to fraud and identity theft. There is not a whole lot you can do for them besides sympathize and file a claim. You'll need a thick skin and the ability to "unplug" as soon as you leave for home. This is not a career.