Zillow reviews

4.6

92% would recommend to a friend

(1,703 total reviews)
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Jeremy Wacksman

96% approve of CEO

75% positive business outlook

Zillow has an employee rating of 4.6 out of 5 stars, based on 1,703 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
5.0
Jun 7, 2018
Recommend
CEO approval
Business Outlook

Pros

Perfect balance of start-up culture with big-company respect for optimizing for longevity (great culture, work/life balance). Spencer is a great leader and inspires greatness in others. Market leader but doesn't act in the risk-averse way you might expect. Location can't be beat.

Cons

Rapidly growing and feeling growing pains of having to build better systems for communication and collaboration. (but this seems well-recognized and we're working on it)

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Zillow Response
8y
Thank you for your comments and your enthusiasm for Zillow Group and the great work and culture you are helping create. As we grow and reach various levels of success, we certainly need to be mindful of the need to invest in clear and consistent communication and not becoming complacent or afraid to take calculated risks. Hopefully you see our willingness and embracing of that challenge with the things we are doing on the business and supporting our great culture. Again, thanks for all you do to make Zillow Group successful and adding to our culture.
4.0
Jun 1, 2018
Recommend
CEO approval
Business Outlook

Pros

- Great company culture, every employee feels valued and included in all aspects! - A very down-to-earth CEO, who makes it a point to take time out to send wishes on work anniversary, congratulate on achieving deliverables, etc. #greatleadership - Individual career development is taken very seriously -Great work-life balance -Amazing benefits

Cons

Not very many cons, at least not in my first year of employment and I am hoping it would not be any different going forward too!

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Zillow Response
8y
Thank you for your comments and I am so glad you are having a great experience at the company. I hope you continue to find it a place where there are great products to build, opportunities to grow your career, working with awesome people and an engaging culture. If you ever have other feedback to give or see areas of improvement, please don't hesitate to share them with your manager(s) and team.
1.0
May 31, 2018
Recommend
CEO approval
Business Outlook

Pros

The pros are the bandaids. They offer amazing benefits, snacks, outings, etc. Any benefit you could hope for is offered, which causes employees to drink the “Zillow Kool-Aid” and ignore the real problems this company has.

Cons

Management is on separate playing fields. There is no constant when it comes to everyday operations and systems, each member of management you speak to has a different answer and they tend to conflict with each other, causing issues for the employee. There are cliques within every department, which is somewhat normal, but at Zillow, it’s extreme. The management plays into the cliques, causing more problems. Favoritism is the way to win in this company. If you suck up to the right people, you will excel and move within the company, but if you make one mistake, or if someone in a management position does not like you, you will be stuck or be fired without communication. I experienced many situations where employees where fired with very little warning. The way they fire employees is absurd as well, they will pack your desk while you are in the restroom or on break, and meet you in the hall (keep in mind this is an open floor that all of the employees and management share) with your box of things and walk you out. In front of everyone. When they try to offer some reasoning for the employees dismissal, they are very hush hush and do not posses transparency. They do not “turn on the lights”. The core and heart of the company has major faults, unfortunately nothing is being done about those faults. They are simply covering them with bandaids and even offering a candy wall for your troubles. My advice; don’t give into the gimmicks, save yourself the stress of job security and the stress of pettiness; do not work for Zillow.

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Zillow Response
8y
I'm sorry you felt your experience with Zillow was poor. I respectfully disagree with much of your assessment. Based on our company-wide employee engagement survey that just came out, over 90% of teammates in our department said they would recommend Zillow to a friend as a great place to work, and more than 80% are planning on staying for at least 2 years. This, to me, means we have a vibrant and productive team with a solid culture. Regarding performance management, we have a robust process that includes clear expectations, thorough documentation, and in-person conversations. The goal is always to move someone up, not out. You are correct that we don't share reasons for individual termination with the teams, out of respect for the individual impacted. If you have other direct feedback you'd like to share, I'm happy to connect with you directly at jrg@zillowgroup.com. JR Gast, VP Client Experience.
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Glassdoor has 2,696 Zillow reviews submitted anonymously by Zillow employees. Read employee reviews and ratings on Glassdoor to decide if Zillow is right for you.