Zillow reviews

4.7

92% would recommend to a friend

(1,697 total reviews)
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Jeremy Wacksman

96% approve of CEO

75% positive business outlook

Zillow has an employee rating of 4.7 out of 5 stars, based on 1,697 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is 22% above average for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
4.0
Nov 18, 2015
Recommend
CEO approval
Business Outlook

Pros

awesome health insurance, nice office/views, fun hack weeks, some really cool people, small teams, very little bureaucracy, very exciting products, sponsors events that encourage diversity, ZSpeaker Series where famous speakers come in, Catered lunches often

Cons

Homogeneous, Elitist, Sheryl Sandberg is a big hero in this crowd, Pay is below market rate (you get paid in snacks), Painful deployment workflow (though they are improving it)

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Zillow Response
10y
Thank you for taking the time to provide this feedback on your employment with Zillow. I'm sorry you didn't have a positive experience with your manager and didn't feel supported by your skip-level manager and your HR partner. Your experience is not consistent with the feedback we have received formally and informally, through our internal surveys and review processes and with the external feedback systems we monitor. We are proud of the work we are doing to increase diversity within the Engineering team, including senior management positions. I would not label our group elitist or homogeneous, nor do I believe those are terms others would use to describe our team or culture. We recruit from many universities, certainly from what we view as some of the best Computer Science programs in the world, but we mainly hire people based on their skills and ability to work well on a team. Many of our engineers and more than a few of our engineering managers did not complete a pure CS degree in college, but have built up the necessary experience through past jobs and other learning opportunities to be top notch engineers. I'm equally proud of the efforts we have made to the Ada Developers Academy. We were first company to back this effort and have had other successful internship and fulltime hires from this program. We are active in the Women in Engineering efforts in Seattle and San Francisco and are excited to see our % of women in Engineering grow. As an industry, we have a long way to go and we will continue to be strong supporters of Ada and other programs that support diversity. I am disappointed to hear of conversations you heard that do not reflect the values of Zillow and our employees. I believe the ongoing management and employee training we are doing will better equip our employees to support diverse points of view and unbiased engagement among team members. We do not tolerate any form of discrimination or jokes about race, gender or class. If we learn of that kind of behavior, swift action is taken. Again, I don't believe that your experience is representative of the culture we have built over the last 10 years and the company that many have come to love. - David Beitel, CTO
3.0
Dec 4, 2018
Recommend
CEO approval
Business Outlook

Pros

I started at Zillow in 2016. Premier Agent Concierge was new and I thought it was innovative. I wasn't thrilled at working in a call center environment but the benefits, pay and people outweighed that. The biggest reason why I stayed at Zillow is because of the top notch benefits and the people. I would say about a third of the managers I had were excellent leaders. They kept me there. They didn't just say they valued my opinions-- their actions SHOWED me they did. Ultimately, Zillow gave me experience in a corporate environment and helped me develop skills that I now use in my dream job. For that, I am grateful!

Cons

The first year in PAC was great. People had their complaints but I realized that every company had their office politics. However, as the company grew FAST-- things changed. Management changed and department moral declined. I would go to all hands meetings and Spencer and Amy would deeply inspire me. Then I would go back to a department that felt so separate from the rest of the company. We weren't included in many functions that the rest of the company participated in. I realize that business needs dictate scheduling but there is always balance. Management spent so much time trying to convince us that we were no different than any other department when they could have exercised humility and OWNED IT. WE WERE DIFFERENT and you know what? That is okay. All I ever wanted was for management to admit that. Also, I understand that mistakes are made in corporate environments. That does not frustrate me. What frustrated me was that genuine apologies were never made, only excuses. I'm fairly confident I will receive a response to this assuring me that "management did admit when they were wrong!" An apology is not "well, you know, possibly the messaging was not the most effective and we are looking into maybe changing this. However, the reason this happened is because we were in a time crunch and we were doing the best we could with the resources we had." An apology does not include excuses. It is simply, "We are sorry for our actions and we will strive to do better." Thankfully, for my last bit of time at ZG-- my team lead kept me engaged. They are the reason I stayed and I am so grateful for their encouragement and effective leadership skills. Additionally, leadership was constantly asking for honesty and feedback. So, in skip levels, occasionally, I would speak up. I learned quickly that this was not effective. Generally, the response from management was: "Thank you so much for sharing! However, do you realize how good you have it here? Most jobs didn't have free food and top notch benefits." I must have heard 10 different versions of that answer. Again, I understand that you cannot just allow people to sit and complain without bringing up possible resolutions. I am not suggesting that managers should sit and allow people to vent without end. If your employees are venting in a kind and professional way, as a leader, you should listen and do your best to help them problem solve without making them feel like their thoughts and ideas are not valid. PAC had so much potential to be an amazing department (even with scheduling differences and limited access to functions and meetings). Unfortunately, during the time of my recent departure moral was continuing to decline. There are great people in PAC. People who care and who lead with kindness and humility. It is my hope that those people will take action and grab hold of the amazing idea that PAC stemmed from. I genuinely believe that the solution to many of the problems here is honesty and a willingness to be humble when you make a mistake.

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Zillow Response
7y
I'm glad you found the benefits and people to be top notch, and that you found excellent leaders in your management. Our goal is always to create an environment that helps drives great results for our clients and consumers. We wish you the best in your next endeavor. JR Gast, VP CIient Experience. jrg@zillowgroup.com
1.0
Apr 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Looks good on a resume, cool stock symbol. If you're a man who wants to systemically harass women you can be sure of a solid exit package and recommendation for a new job (which you will lose within a year for exhibiting the exact same behavior). If you're a woman, don't expect any support. I spoke up about another woman who I saw being harassed, and will always regret doing so: the man harassing her got a new job, she lost her job despite having done nothing wrong other than suffer. I'll never speak up again without the permission of the woman in question and a raft of documentation to help protect her after the fact. To this day she refuses to discuss publicly for fear of what Zillow might do to her.

Cons

The highest ranking woman there is utterly complicit, along with the whole male leadership, of protecting sexual predators (to the extent of getting them new jobs with glowing recommendations) and getting rid of women who might pose a risk to the company's reputation.

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Zillow Response
8y
I’m troubled and concerned by your allegations, and take them seriously. There is no place for sexual harassment at Zillow Group. We promptly and thoroughly investigate any concerns that are raised and we have clear policy against retaliation of any type. We want to be aware of any current or past concerns and you can reach me directly at dans@zillowgroup.com to get assistance. We also have an anonymous channel for reporting concerns which can be found by entering 'reporting employee concerns' into our company intranet. Finally, as part of our ongoing effort to create a safe and supportive work environment for everyone, we regularly conduct training for every employee and manager to address bias, discrimination and sexual harassment.
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