Pros
Trying to do the right thing: listening to employees, finding the right leaders Open work spaces and bring your own phone devices finally seem to be taking hold and working positively.
Cons
Extremely decentralized, and to date no one has had the guts to say 'this is how it is' or hold people accountable to make it change. So you are stuck in between with a not quite global company who claims "One Zurich" is a priority, but no one does anything but moan when things are done differently in different locations. The company does not let 'change' take hold, instead moves people around hoping this will make the change 'stick'. Instead, everything is seen as the flavor of the month. Slow and bureaucratic - decisions are not kept, communicated, nor implemented. Only revisited. Still uses Lotus Notes. Need I say more?!?