Amazon IT Support Engineer interview questions

It was a phone conference interview. The call was from Australia and the call was not very clear. I hardly can hear the interviewer and he is speaking soft. I had to keep repeat myself and also ask him to repeat his question. It was very frustrating for both. The technical question asked was stupid. As IT , I wont remember all the information like ports numbers, what does each protocol stand for. Everything can be find the internet and I know the what is it and what is used for.