2. Describe a difficult interaction you had with a customer. How did you deal with it? What was the outcome? How would you handle it differently? 3. Tell me about a time when you went above and beyond for a customer. Why did you do it? How did the customer respond? What was the outcome? 4. Give me an example of when you were able to anticipate a customer need with a solution/product they didn’t know they needed/wanted yet. How did you know they needed this? How did they respond?