I applied online. The process took 4 weeks. I interviewed at Amazon (Arlington, VA)
Interview
The interview process required first passing a skills test. If you pass that then you are invited to 2 Phone calls screening interviews. If you do well with those, you are invited to one Final Loop interview process which consists of about 5 interviews in a day.
Interview questions [1]
Question 1
Tell us about a time where you did not meet a goal. What did you learn from the experience, and what would you change?
The interview was largely centered around Amazon’s Leadership Principles, which guided almost every question throughout the session. Rather than focusing on technical skills, the interviewer dug deeply into how I think, take ownership, solve problems, and collaborate with others in ambiguous or high-pressure situations.
I had four rounds of interviews, each 45 minutes. The interviews consisted of behavioural questions. Each interviewer focused on different Amazon principles, so make sure you know those. Use the STAR method to answer the behavioural questions.
Interview questions [1]
Question 1
Tell me about a time you used customer feedback to change the way you worked
Account Rep will firstly go through a phone screen for 45 minutes, then if passed, they will be moved to the onsite stage, where they will have 4 interviews, which will be focusing on the situational questions
Interview questions [1]
Question 1
Tell me about a time when you had a difficult interaction with a customer
