I applied online. The process took 1 day. I interviewed at Capital One (Tampa, FL) in Dec 2011
Interview
They asked about 3 behavioral type questions. At the end of the questions, they set up a role play scenario to see how you would answer the phone and address the customer using soft skills.
Interview questions [1]
Question 1
Describe at time you had a conflict with someone and how did you overcome it?
I applied online. The process took 2 weeks. I interviewed at Capital One (Tampa, FL) in Sep 2014
Interview
STAR process; Situation, Task, Action, Result. Answer in those steps, what situation you were in, what tasks did you need to complete, what actions were taken, and what was the end result.
Interview questions [1]
Question 1
Name a scenario when you went above and beyond for a customer.
I interviewed at Capital One (Glen Allen, VA) in Sep 2014
Interview
Easy, they just wanted to hire for the holidays I am guessing. They had hired about 100 new people and then started letting people go. They have great benefits, but they don't care about employees.
Interview questions [1]
Question 1
How would you handle a customer yelling and cursing at you?