I applied online. The process took 2 weeks. I interviewed at Discover (Cleveland, OH) in Jun 2022
Interview
Zoom Interview be prepared to go over your customer service experience and background, as well as asking multiple questions how well you will resolve issues, or questions that customers are calling in about.
Interview questions [1]
Question 1
Explain a situation that a customer had and how did you resolve the problem
I applied online. The process took 2 weeks. I interviewed at Discover (Chicago, IL) in Jul 2022
Interview
The process was relatively quick. I had a Teams screening with someone from HR. This was followed by a technical interview with two Director-level employees. Technical was straightforward. They asked about experiences with different technologies and asked about statistics knowledge. They were also interviewing other with Master's and Doctorate degrees, so they judge according to the degree you hold
Interview questions [1]
Question 1
What experience do you have with (insert technology: Python, R, SQL, etc.)?
Asked questions relating to statistics, such as "What is a normal distribution?"
HR phone interview followed by 4 rounds of on-site interview. Hiring Manager, Principal Architect, Quality Manager and Senior Manager. More behavioral focused than technical. 30 to 45 minutes per round.
Interview questions [1]
Question 1
Behavioral questions
Describe why you are a good fit for position
Describe previous work experience
Why work at Discover