I applied online. I interviewed at Fidelity Investments (Covington, KY) in May 2020
Interview
First you do an online video prompt interview, then a phone screen, then you take an aptitude test and if you pass that you have a zoom call with two employees
Interview questions [1]
Question 1
Where do you see yourself in 5 years? why fidelity? why customer service? what are you strengths/weaknesses?
Interviews through webcam as well as on the phone. There are several interviews that you go through before they make a hiring decision. There is also a test that you need to pass to continue on in the interview process. Overall a very good experience.
It was direct and professionally personable. The process was made easy with virtual interviews for the first half and a phone call for the second half. Overall it was a good experience.