Fidelity Investments Customer Service Representative (CSR) interview questions

Applied for the job and was asked for a day and time to set up a phone interview. Did this and was not called that day. Told that they had scheduled me the wrong day. Had the e-mail stating I had the right date and time but I was nice about it and just rescheduled. Got the phone call, barely asked me any questions (just typical why do you want to work here) and told me that they would call if I got a face-to-face interview request. Never did. Didn't seem like the most professional interview process but then again I just went through the preliminary stage.