Fidelity Investments Customer Service Representative (CSR) interview questions

I submitted my application on the web through the company website. I was asked to do one phone interview and one in person person interview. They had two managers asking questions. Mostly situational questions. I had to take a personality test. I didn't know if I was hired or not until I showed up for my report date which was a bit stressful.

Initially emailed about a time for a phone interview. After the phone screening which lasted about 30-45 minutes, I was emailed again about a time to visit the location in Westlake for a in-person interview. The interview started with us as a group where we discussed the company overview and what benefits they offer. Afterward, a pair of hiring managers took us off to interview individually.