Customer Service Representative applicants have rated the interview process at Foundever with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 84% positive. To compare, the company-average is 82% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 10 days to get hired, when considering 19 user submitted interviews for this role. To compare, the hiring process at Foundever overall takes an average of 8 days.
Common stages of the interview process at Foundever as a Customer Service Representative according to 19 Glassdoor interviews include:
Skills test: 21%
Phone interview: 21%
One on one interview: 15%
Personality test: 13%
Presentation: 9%
Background check: 9%
IQ intelligence test: 6%
Drug test: 3%
Group panel interview: 3%
Other: 1%
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They have a completely online interview process, where they send you module for you to log on and record yourself. They give you a limited amount of time to record and don’t let you redo, and there is no real person watching until you send it.
I applied through an employee referral. I interviewed at Foundever (Belgrade)
Interview
I’ve applied through a referral. The initial contact was a phone call where they asked to me introduce myself in English. They’ve organized an interview after that and I was invited. After that was a test task to respond to a few emails for customers.
Once you apply and your resume meets the requirements, then they give you an invitation. Most time, they might change the resumption date. Once they have a company to service, then they book you for training. If you are able to get through training, then you start the shift.
I applied online. I interviewed at Foundever (Indianapolis, IN) in Mar 2026
Interview
Posting this for awareness and to see if this is typical of the company. I took the time to complete all the pre-interview assessments, etc. I have been stood up twice for a phone interview. After hearing back to schedule and interview initially, I did so. I waited the entire time for the scheduled interview and this time I did get an e-mail two minutes before the interview would have ended letting me know that the itnerviewer was experiencing internet issues. As advised, I rescheduled.
Fast forward to the rescheduled interview. An hour before it, I received an e-mail regarding a test of my internet speed. Completed quickly, test passed and e-mailed right back. It is now an hour after the interview was scheduled to begin, as of yet, I have received no call, no text, or e-mail yet regarding why the interviewer was a no-show.
I truly think my skills and experience would be a great match with the company but if this is how my time is valued, I will look elsewhere. Apologies for the long review but definitely wanted to make job seekers aware.