The interview process is straightforward and consists of two main stages: it begins with an initial phone screening from a recruiter to verify your background and logistics, followed by a second-round in-person interview with the branch manager at the specific location. The questions are primarily standard behavioral prompts focusing on how you’ve handled past work scenarios, so preparing specific examples using the STAR method is key.
Upon application a form was sent out with questions of how to respond to certain customers along with a simple math test. Then they moved on to an interview process.
Three rounds of interviews, one screening, two in-person interviews. Relatively low stakes with questions pertaining to attitude, customer service, technical skills. Second round interviews were comprised of a panel of bank manager, regional manager, and another associate.
Interview questions [1]
Question 1
How do you handle difficult situations or difficult interactions with people, what skills do you use?