I applied online. The process took 2 months. I interviewed at Kaiser Permanente (Corona, CA) in Jan 2016
Interview
The interview was a group, 4 Sup/Managers that take turns asking questions from packet, 1 Hiring manager in the back, was never introduced. Given a 4 to 5 page packet, 1st page,state your name, and everyone answers 2 typical interview questions, second page you team up with someone by alphabet order in pairs, you have 4 questions, you pick two, you interview your partner & stand up and recite their answer. next few pages, go around the room answer typical interview questions, the last step, was one of the managers read a quick brief story, and on the last page of packet, you had four questions you had to answer, from the quick short story. Pretty much went as others have stated, managers write down everything you say, may ask additional question, depending on your response. Waited in the lobby, told us half were free to go, other half went back for another one on one with managers. All the questions on glassdoor about Kaiser Cust Serv postion was asked in interview.
Interview questions [1]
Question 1
Pay attention to short story & take notes as fast as you can
I applied online. The process took 2 weeks. I interviewed at Kaiser Permanente (Los Angeles, CA) in Mar 2012
Interview
Long process. Intense background check. Then you meet with a recruiter and from there a panel interview. After being hired you have to attend a week long orientation. Everything just takes a really really long time.
I applied online. The process took 1 week. I interviewed at Kaiser Permanente (Vallejo, CA) in Dec 2015
Interview
Applied for position three weeks ago, received a email to take pc skills test and typing test. Once test were completed received a call a week after for phone interview. Interview went well, was told I would be contacted for a face to face interview in the month or so. Still waiting to hear back.
Interview questions [1]
Question 1
Name a time you went above and beyond for a customer?