I applied online. The process took 1 day. I interviewed at Kaiser Permanente (San Francisco, CA) in Jun 2011
Interview
The interview was really fun. I know you really can't say that about most interviews, but the two individuals interviewing me for this position were intelligent, friendly, and engaging.
I was lucky to go straight from the online application to filling out an additional set of questions after my resume/application was reviewed (intended to assess my skill level in various areas) to the in-person interview, as usually there is a phone interview prior to a 1:1 interview) because I happened to be in the city interviewing for other positions over the period of time my phone interview was scheduled. The interview questions were really easy for me to answer because the job fit perfectly with my past experience; the questions were focused on assessing my technical, analytic and interpersonal skills.
Despite the fact that I got three really great job offers over those few days, this company really made an impression on me because of the culture and the fact that my new boss(es) would really be fantastic; I accepted the position.
I applied through an employee referral. The process took 6 weeks. I interviewed at Kaiser Permanente in Jul 2011
Interview
I was referred to the position by a former co-worker who currently works at Kaiser Permanente. I applied online as directed, and in 3 weeks I was called by the hiring manager for an interview the following Friday. I was also asked to prepare a 2-5 minute presentation on a topic of my choosing. The interview consisted of a three-person interview panel which included my friend, a product manager (the lady who called me to set up the interview), and a project manager. The entire experience was very friendly. After a brief description of the job's responsibilities, I was asked a series of mostly behavioral related questions. Afterwards, I was allowed to ask my own questions, then give my presentation. This 3-person panel interview lasted about 45 minutes, after which I was told that I would hear back within a week.
Sure enough, I was called by someone in Administration the Monday following this interview for a 2nd interview with the Medical Administrator and Executive Consultant. This interview was more of a "are you fit for this position" and was surprisingly much easier than the first panel interview. After talking about myself and a few questions related to my qualifications I was again allowed to ask questions. I was informed that they would give their feedback to the hiring manager and a decision would be made within a week. This interview lasted about 30 minutes.
A few days later I was offered the job and I accepted.
Interview questions [2]
Question 1
Can you give us an example of when you went above and beyond?
I applied through an employee referral. The process took 12 months. I interviewed at Kaiser Permanente (Corona, CA) in Oct 2009
Interview
The interview process was long. The HR depatment takes a very long time to get back with you because so many people in the call center try to get relatives hired. Once youre finally in, you take multiple skills assesments, have to pass a background check, and get invervied by two managers. The questions are simple and within a day i accepted an offer.
Interview questions [1]
Question 1
Have you worked in a call center environment before and so was it a union?