Microsoft CSAM Customer Success Account Manager interview questions

There`s a role play consisting of 3 interviews. One with a BPO, one with a fellow colleague, and one with a manager or more. They get you through every possible scenario and situation where your customer is upset, angry and wants to kill Microsoft. They expect you to know their processes like you`ve been an employee in Microsoft for 10 years. Also no feedback, and I heard it happens even with internal applicants.