Qualtrics Customer Success Manager interview questions

Recruiter phone screen, case interview, virtual onsite, and a final interview with the US head of Customer success org. My phone screen with the recruiter went well and she mentioned she would like to move me to the case round at the end of 30 mins call. Qualtrics does not sponsor visas which is completely fine. However, they do not mention on the job application that you must be a citizen or green cardholder. I don't require sponsorship but my process for Greencard is ongoing. It was very weird to get a no after an initial yes. Please send an email ahead of the interview asking clarifying questions on immigration status like most companies rather than wasting anyone's time. Also, I had applied for NY position and the recruiting was trying to convince me for the Utah office.

I went through 3 rounds of video interviews with different members of the Customer Success team and was then invited to an onsite interview where I met with the head of Customer Success North America, the Global head of Customer Success and an individual contributor from a different department (Finance Team). I also had lunch with a member of the Customer Success team where we were able to have a more casual conversation about the day-to-day responsibilities of a customer success manager as well as talk about my background and why I was interested in the role. For the most part, it was a good interview experience. However, I had to be pretty proactive in following up with the HR team to find out about next steps at each stage. At one point my HR point of contact left on maternity leave and when I reached out I got an automated out-of-office response. Luckily, there were additional contacts I could reach out to, but based on the lack of communication during this time, I have a feeling my application fell through the cracks and had I not followed up, it may not have progressed to the next stage. Moral of the story, always follow up!