Scotiabank Customer Experience Associate interview questions

Received a phone call from my recruiter, she explained to me the job process and where I will be located. Explained everything involved in the role before beginning the interview process. On the side note, I did not the branch I had initially applied for, however, that was also explained to me prior to the interview questions. My recruiter wanted to make sure I was okay with working at the new location before interviewing me.

I applied online, got an email back a couple days later asking me to set up a video call with a recruiter. They were so nice. The interview was about 30 minutes, asked me behavioural questions, my past experience, and what I like to do for fun. Focus on talking about customer service experience, they love that. A couple of days later the branch manager emailed me to come in for an in-person interview. Similar behavioural questions, was about an hour. Talk about customer service again! Then I got offered the job the day after. Everyone was so nice.