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Dear Candidate, we apologise for the tardy reply. Thank you for taking the time to leave us your honest feedback. We can only imagine how frustrated you must have felt.
We are incredibly sorry to hear about the unprofessional attitude from our employee that you have encountered, and would like to commence investigations into this matter. Shopee believes in guiding our employees' behaviors. We will look into this matter to ensure that it never happen again.
If you would like to share more with us, please contact us at [hr.experience@shopee.com] so we can set up a time to talk. We will also keep your identity anonymous except within the relevant personnel.
Thank you again for your feedback. Your experience matters to us.