T-Mobile Csr1 interview questions

I had an online simulation of their computer systems, and after getting a satisfactory score on that I had a 20 minute phone interview. They then scheduled an in person interview, and since they start classes at the beginning of each month, I started the next month.

The Interview process varies the day that I went they were doing 100's of interviews that day and I had to wait for hours. They asked questions but it was really more of a nice conversation. They seem to want to really get to know you. At T-Mobile they invest in teaching you but you can't teach having a good personality. The most important thing is to be nice and kind