I applied online. I interviewed at T-Mobile in Mar 2017
Interview
Individual interview with the Store Manager who is also the hiring manager. May also interview with the District Manager for the region you will be working in. Interview is more behavioral and sales background based. How your past experiences can be used to be a top performer for the store/company.
Interview questions [1]
Question 1
What are your sales techniques?
How do you manage rejection?
Can you sell me this item?
What are some of your sales pitches?
First interview was with assistant manager we talked about the role and she asked me my sales background. I was also asked to sell a pin as a practice scenario
First there is an assessment, then an in-person interview with the manager of the store and another key holder or assistant manager, and finally a final interview with a secondary manager or district manager.
Interview questions [1]
Question 1
Tell me about a time you helped an upset customer. What actions did you take to assist them to give them a better experience?
The interview was mostly conversational and focused on sales, communication skills, flexibility, and how I would handle customer interactions. They asked behavioral questions like describing a time I worked under pressure, handled a difficult customer, or adapted to changes at work. They also wanted to know how comfortable I was approaching customers and recommending products or services