I applied in-person. The process took 1 week. I interviewed at T-Mobile (Salem, OR) in Apr 2014
Interview
Went to a job fair, got an interview on the spot since I had more than a year of previous customer service experience. They sat me with a rep to listen to calls for about 30 minutes and then did a mock customer service call on a real phone with a real person.
Interview questions [1]
Question 1
Generic interview questions... why do you want to work here? What's your strengths/weaknesses? Where do you see your self in a year/5 years... etc, etc.
I applied online. I interviewed at T-Mobile (Bellingham, WA) in Sep 2016
Interview
I had an online simulation of their computer systems, and after getting a satisfactory score on that I had a 20 minute phone interview. They then scheduled an in person interview, and since they start classes at the beginning of each month, I started the next month.
I applied online. The process took 5 days. I interviewed at T-Mobile (Chula Vista, CA) in Mar 2015
Interview
I applied 2 days later they called me we did a quick phone interview I went in for a one-on-one interview was a very easy process. The people I interviewed with was very pleasant this site was amazing I think I will be very happy working with T-Mobile
Interview questions [1]
Question 1
Name a time you were able to go out of your way to help a customer
I applied online. The process took 3 weeks. I interviewed at T-Mobile (Charleston, SC) in May 2014
Interview
I applied online and given a phone interview. After phone interview I toured the site and signed up for my in person interview. I was interviewed in person by two individuals and I was given a call within the next few days and offered the job.
Interview questions [1]
Question 1
Discuss a time you had to deal with an irate customer?