Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      TTEC

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: TTEC reviews | TTEC jobs | TTEC salaries | TTEC benefits | TTEC conversations
      TTEC interviewsTTEC Customer Service Representative II interviewsTTEC interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Service Representative II Interview

      Sep 21, 2017
      Anonymous employee
      Phoenix, AZ
      Accepted offer
      Positive experience

      Application

      I applied in-person. The process took 2 weeks. I interviewed at TTEC (Phoenix, AZ) in Jan 2017

      Interview

      The interview and recruiter was the best part of the company. He was friendly and made me feel at home as soon as I entered building. He responded to my emails and questions in a timely fashion and made me excited to work for the company. He would even check in on the training class after we started. I believe his name was Richard and again he was the best part of the company. The class was a joke with the trainer being manipulated by one outspoken never appropriately dressed female. We caught them alone in the room on our breaks several time which seemed inappropriate especially considering her attire. He would comment on a male with a small rip in his jeans but say nothing to this loud mouth female wearing sheer skirts which you could clearly see her black thong through and see through boots. There was so much drama in training that I was in disbelief that this was a group of so called "adults". Most the class was in their 30's yet I felt like I time warped back to elementary school because of the behavior this trainer allowed. I was ranked #1 and actually got the shift I wanted, but could not handle the childish peers and inequality in rules and standards. Also, they just threw us on the phones before training was over with no one on one or help with first calls etc. The interview and hiring departments are the best part of this company... training and equal rule enforcing for all employees was a joke.

      Interview questions [2]

      Question 1

      What's the difference between offering sympathy and empathy?
      Answer question

      Question 2

      If you had to use an animal to describe yourself, what animal would you be?
      Answer question

      Other Customer Service Representative II Interview Reviews for TTEC

      Customer Service Representative (CSR) II Interview

      Mar 10, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at TTEC

      Interview

      The interview is a Zoom meeting with about 30 other people. A few videos are played that don't really tell you anything about the job or company. We were split into groups of five ish people and a person asked questions from a script and we took turns answering. The interviewers couldn't really answer questions about the job or even what we would be doing. It was a strange experience but not stressful or anything.

      Interview questions [1]

      Question 1

      I was asked whether I had experience working as a CSR, experience working remotely, then a cliche interview question-when did you overcome a challenge and how did you do it.
      Answer question

      Customer Service Representative (CSR) II Interview

      Mar 31, 2023
      Anonymous employee
      Montreal, QC
      Accepted offer
      Positive experience
      Easy interview

      Customer Service Representative (CSR) II Interview

      Jul 24, 2023
      Anonymous employee
      Atlanta, GA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 6 weeks. I interviewed at TTEC (Montreal, QC) in Mar 2023

      Interview

      It’s quick and easy. Set of 20 people on a zoom call. You will be asked where do you live, can you do full time, are you on school, and are you available weekends?

      Interview questions [1]

      Question 1

      How will you relate your experience to this job?
      Answer question

      Application

      I applied online. The process took 2 weeks. I interviewed at TTEC (Atlanta, GA) in Mar 2023

      Interview

      Easiest interview ever. Usually in a group setting, they explain the position and ask if everyone is fine with it. Then usually an offer letter would be sent within 1-2 days.

      Interview questions [1]

      Question 1

      Depending on the project, Have you done this kind of work before?
      Answer question