Verizon Call Center Representative interview questions

Situation, Action, Result based questions. 5 Questions typically. The interviewers will ask you a series of questions based on a type of situation that you may have had in your past work experience, they are seeking "detailed" responses to what the situation was (What), how you handled it (Action), and the overall outcome of the example you provided (Result.)

Applying online was an easy process. My application was viewed quickly and I was instructed to complete an hour and a half assessment. This was followed by a phone interview that was scheduled and was very professional. I was scheduled an in person interview at a corporate location. The actual interview touted the three month training program and company benefits for a lengthy time period. This was unnecessary. I was promised correspondence within a week and never heard back since. It felt like they hired someone previously and dismissed me without a chance.