Verizon Customer Care Representative interview questions

I received an email with an offer for my first phone interview. I was supposed to send an email confirming that I was still interested in the position. It took forever for me to get scheduled for an interview because I was given the wrong email address and could not get in touch with anyone to get the correct address. During my first phone interview I was asked typical "explain a time when..." questions and also asked to verify my work history. I was then scheduled for a second phone interview. I spoke with someone different during the second interview but was asked the same questions. A few days later I received an email stating that they had found someone else more qualified for the position despite the fact that I had worked for them through a contractor doing the exact job I was applying for.