Customer centric interview. Make sure to provide ways of interacting with customers. Insight into how you respond to certain situation like customer emotions. Empathy is in understanding your role as a customer service representative
I applied online. I interviewed at Verizon (Springdale, AR) in Apr 2022
Interview
First an assessment has to be completed which will include a video interview. After the assessment you will find out if you passed, and if so you will advance to a video call interview with a hiring manager
Interview questions [1]
Question 1
I was asked to describe a difficult situation with a customer and how I handled it
Pretty straight forward. Set you up to know what you're getting into. Overall it was a gdod interview experience. Have been through worse interviews. Everything discussed was in line with expectations of the role itself