I applied in-person. The process took 2 weeks. I interviewed at Verizon (Atlanta, GA)
Interview
STAR- Situation, Task, Action and Result. They ask about previous roles and what actions you took in the role and what was the outcome. They also ask about accomplishments and roles and how to deal with negative situations.
Interview questions [1]
Question 1
Tell me about a time you had to work with a difficult team member. What did you do to overcome it, and what was the result?
I applied online. The process took 3 weeks. I interviewed at Verizon in Aug 2022
Interview
Total of 3 stages, initial meeting then with manager of team and final with presentation. Feedback was given within 48 hours of each stage. Based on availability but done within 3 weeks.
Interview questions [1]
Question 1
My experience working with enterprise clients and dealing with long term deals
Customer centric interview. Make sure to provide ways of interacting with customers. Insight into how you respond to certain situation like customer emotions. Empathy is in understanding your role as a customer service representative