Simple. Typical verifying your skills, job, history, and finishing with discussions about who you as a person. You interview with the recruiter, next is your direct manager, associate director, and director.
Interview questions [1]
Question 1
What was the hardest deal you had and why was that the case?
Had to go through three interviews and two personality tests before being hired. During the last interview, there were 4 members of the company's leadership team present, and I was asked to participate in several mock experiences. Quite rigorous, but I got the job. This way over a decade ago so not sure if hiring process is the same now that XO was acquired by Verizon.
Interview questions [1]
Question 1
What is a decision you've had to make that went against what others wanted? When was a time you stepped up when no one else would?
Interview was comprehensive and included a computer aptitude test that assessed multitasking ability, processing speed, short term memory, etc. It felt like a video game though and was a little fun. They were interested mainly in my customer service experience.
Interview questions [1]
Question 1
Where do you see yourself in 5 years? What motivates you?