Verizon Customer Service Representative (CSR) interview questions

After the application the initial application, the next step was to complete an online assessment. The assessment was pretty basic. Once that was complete I received an email saying that I would be moving on to the next step which was the phone interview. The phone interview was pretty general. Mostly behavioral and integrity checks. At the end of the phone interview it was confirmed that I would be moving on the the next step, which is the face to face interview, and that someone would call to schedule. The face to face interview was pretty laid back, but you are expected to show that you can carry yourself in a professional manner. There were some of the basic questions at first. Afterwards we got into role playing. I had to sell an item and then take a few "calls." This is the part that had me a little nervous, I would suggest that you practice some rolls just so you're prepared. After the interview I was told that I would be hearing back something within the next weeks. The next communication was to confirm my job history, which is expected to be extremely accurate for background check. After I confirmed that everything was correct I received an offer contingent on the background check.

2 phone interviews 1 was extensive and then a face to face with an existing manager. During the interview an example customer interaction was played and you provided what was done well or not so well